Contact Us
What we can and cannot help with
If you are in trouble with gambling, do not use this form. Contact a free support service instead — they are set up to talk you through what you are dealing with, and they will not judge. This form is for questions about Fresh, not for personal crisis support, and the team here is not trained to give that kind of help.
For anything else about the casino, the team reads and replies in English, so write to us in that language and you will get the clearest answer.
Keep your private details out of the message
Never send your password, your bank card number, your full account balance, or scans of your identity documents through this form. No support team that is legitimate will ever ask you for those things in a contact message, and no casino employee needs your password for any reason. If a reply asks for them, treat it as a red flag and stop the conversation.
If you need to verify your identity or sort out a withdrawal, do it through the casino’s own secure account area, not through open message fields. That is where those checks belong.
Where to look instead
For questions about a specific bonus, a payment that has not arrived, or a technical fault, the casino’s own help centre and live chat will usually get you a faster and more reliable answer than this form. We review Fresh independently, so we cannot access your account, change your settings, or resolve a dispute on your behalf.
- Check the casino’s terms and conditions before you write — many questions are answered there already.
- If a complaint is serious, go through the casino’s formal complaints process first, and keep a record of every message.
- If you are struggling to control your play, use the casino’s self-exclusion tools, and reach out to a gambling support organisation straight away.
We read every message that comes through, and we reply as soon as we reasonably can. The more specific your question is, the more useful our answer will be.